Q: How long does delivery take?

Nairobi & Environs : Same Day Delivery - Delivery is typically within 1 hour (30 to 90 mins). Other parts of the country : Delivery takes 12 to 24 hours depending on the courier service.

Q: Can I pay on delivery?

Nairobi: Yes, we accept Pay on Delivery (Cash or M-Pesa) for orders within Nairobi. Outside Nairobi: Payment is required before/on dispatch via M-Pesa or Card(online payment). Gifting: If you are sending a gift to someone else, payment must be made before dispatch.

Question 1

How long does delivery take?

Accepted Answer

Nairobi & Environs: Same Day Delivery - Delivery is typically within 1 hour (30 to 90 mins).

Other parts of the country: Delivery takes 12 to 24 hours depending on the courier service.

Question 2

Can I pay on delivery?

Accepted Answer

Nairobi: Yes, we accept Pay on Delivery (Cash or M-Pesa) for orders within Nairobi.

Outside Nairobi: Payment is required before/on dispatch via M-Pesa or Card(online payment).

Gifting: If you are sending a gift to someone else, payment must be made before dispatch.

Question 3

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, Visa, Mastercard, PayPal, and Cash (for Nairobi deliveries).

Question 4

What if the product I want is out of stock?

Accepted Answer

You can place a Pre-order. Pre-ordered items are imported and typically delivered within 3 to 7 days.

Question 5

What is your return policy?

Accepted Answer

We accept returns/exchanges only if the wrong or defective product was delivered. You must notify us immediately (same day). If opened or used, returns are generally not accepted due to the nature of the product.

Specification	Details
Product name	Durex extra safe condom
Classification	Extras
Availability	In Stock
Shipment fee	Free (Nairobi and environs same day delivery)

Durex extra safe condom

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